A facilities manager at the National Park Service—not a developer—built a custom GPT to draft Statements of Work. In under an hour, multi-day paperwork became a before-lunch task. The pattern is portable:
Constrain the instructions
Feed clean examples + fields
Standardize outputs for review
When non-technical owners build and maintain the tool, adoption spreads laterally (and sticks).
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A leading expert on creativity and innovation at Stanford University, who considers himself a "front row student" in the AI classroom. He's taught a million+ students of innovation over the